 Businesscontinuity Consolidation ILM (InformationLife-cycle Management) ITSM (IT ServiceManagement) Infrastructure IT Compliance IdentityManagement |
BUSINESS
CONTINUITY Business continuity is a way of doing business that allows you to remain in business. A well-designed business continuity plan ensures that your business processes are always able to meet your strategic needs. Many companies have come to embrace the advantages offered by this concept. When supported by a structured architecture, continuity can help a company reduce scheduled and unscheduled downtime, optimize its use of its technology infrastructure and control its information-related assets. High availability Business continuity depends on high availability at the network edge and for back-end servers. Quebec companies are placing greater importance on this concept in order to provide services 24 hours a day, 7 days a week and 365 days a year. To achieve their operating time objectives, these companies implement backup solutions and strategies designed to balance the processing load. Systems are protected by eliminating single failure points in servers, storage systems and networks. PCD Solutions works with you to implement an architecture that provides the best possible return on your investment. Our extensive experience in deploying high-availability solutions gives us in-depth knowledge of techniques ranging from remote recovery clusters to hardware and software components. Disaster recovery plan (DRP) The DRP provides a backup solution in the event the data processing centre is rendered inoperable by a disaster. Shareholders and auditors increasingly demand the implementation of such a solution, which requires space, personnel, equipment, backup applications and a recent copy of relevant data. PCD Solutions helps companies implement and test the IT component of their disaster recovery plan. Remote data replication technologies As part of a business continuity plan, remote data replication is a key strategy for reducing the risk of disasters that affect an entire data processing centre or even an entire metropolitan area or region. PCD Solutions has acquired knowledge of all replication techniques and is more than capable of recommending the one best suited to your business. Service level management In today's world, where your business activities tolerate no interruption, your operations depend on the effective management of predetermined service levels. It is therefore imperative to define these levels for active systems as well as backup servers. PCD Solutions can provide useful assistance in service level management.  
CONSOLIDATION PCD Solutions can help you implement a consolidation solution that maximizes your company's efficiency, enables you to maintain the best possible service levels and increases your operational flexibility. If necessary, you can then centralize your IT resources on one or several sites or group them on a limited number of systems or on more powerful systems, depending on the applications, platforms or workloads involved. In fact, consolidation can encompass all aspects of an IT environment:
INFORMATION LIFE-CYCLE MANAGEMENT (ILM) Given the strategic importance of their data, companies today have no choice but to use and manage various technologies. Their competitive advantage depends on their ability to organize information. This is the basic purpose of information life-cycle management (ILM). An ILM solution comprises three parts:
Backups and recovery plan PCD Solutions provides backup and recovery solutions to protect corporate data by maintaining normal operations in the wake of a disaster or any other type of interruption. Our solutions incorporate various techniques for eliminating delays in backup and recovery operations. The methods used to avoid scheduled downtime include online backups, backups of open files and backups that do not interfere with operations. PCD Solutions proposes various recovery scenarios to eliminate unscheduled downtime. We are able to implement solutions that can reactivate a data processing centre's entire operations in a matter of minutes. PCD Solutions' backup and recovery solutions enable organizations to reduce their costs by automating routine tasks and optimizing the efficiency of their data protection personnel. Storage management Storage management simplifies and automates the coordination of storage infrastructure and resources. PCD Solutions enables clients to manage their evolving storage requirements with a single application. From a central console, the client can control, manage, optimize and plan the availability, performance, use, costs and growth of its storage services. Once implemented by PCD Solutions, storage management helps increase management efficiency while reducing costs. Data migration Data migration is used to save crucial storage space by transferring corporate data to secondary medias and automatically recalling it on demand. By implementing policies to select, transfer and maintain static content, PCD Solutions can help your organization secure significant cost and productivity gains. By reorganizing information in a multi-level storage architecture, data migration allows you to significantly increase the volume of data your organization handles. Compliance Many business leaders are overwhelmed by the proliferation of regulations in most areas of activity—for example, financial sector regulations imposed in response to various scandals and health care sector regulations regarding the electronic data transfers. However, it is possible to derive benefit from this situation: organizations can turn their obligation to comply with regulations into an opportunity to review and better understand their storage strategies and design more efficient corporate data classification systems. PCD Solutions will help you integrate your legal obligations, corporate objectives and technology to better grow your business. 
ITSM : IT SERVICE MANAGEMENT IT services are best managed by harmonizing information technologies and business objectives. This concept provides organizations with the assurance of performance and availability levels sufficient to handle their strategic information management requirements. Resources Resource management provides an accurate portrait of the technology infrastructure's performance and availability levels as well as a degree of control over them. Applications Using the experience it has gained, PCD Solutions will help you implement a solution that supports all of your company's standard business applications as well as applications developed in house. You will then be able to determine the availability of all your programs, identify all events that could affect your operations and assess the impact of downtime on any IT service. Services Network components, servers, software solutions: these terms are part of the techno-speak used by your IT specialists. Yet your business units are more likely to think in terms of services. How can you harmonize your company's technology requirements with the needs of its business units? PCD Solutions can provide the tools you need to define, implement and manage services instead of computer resources. This will enable you to close the gap between the worlds of IT and business and increase your company's efficiency. Performance Are you able to document your network's performance? Is your network traffic increasing or decreasing? How often does it fluctuate? Which links are nearing the saturation point? Can you provide your clients and colleagues with specific information on the performance of your networks? These are the types of questions that a performance management solution makes easier to answer. PCD Solutions will ensure that your management solution closely monitors the interfaces, routers, switches and LAN segments that make up your network infrastructure. You will be able to generate easy-to-read reports that provide key details on your network's operation. 
INFRASTRUCTURE Your business must maximize its return on its IT investments. PCD Solutions has the technical know-how and project management skills to help you implement new technologies and seamlessly incorporate them in your IT environment. This will let you implement technology solutions more easily, rapidly and affordably. Doing business with PCD Solutions provides you with the following advantages : • One-stop access to IT specialists • Completion of your projects on time, every time • Solutions designed for optimum performance • Elimination of the risk associated with IT investments COMPLIANCE Executives increasingly want to rely on dashboards to provide the information required to make decisions. The demands imposed by compliance are no exception. PCD Solutions has the technical aptitude and competence to automate and implement dashboards and reports about the status of Compliance related IT processes, specifically: • Configuration and change management • Incident and problem tracking • Identity management IDENTITY MANAGEMENT The principal IT security processes are depicted in the following table:
PCD Solutions has the expertise and solutions that allow you to automate identity and access management. We offer Identity and Access Management assessment and implementation services. The main areas of consideration are: Access Management. Whether it is accessing web, client/server, mainframe or other application, we can automate and simplify access to a multitude of applications. Identity Management. We can assist in establishing an inventory of identities, and in the automation of identity life-cycle, for both internal and external users. Users' provisioning management. We have the skills and expertise to automate the process of activation/deactivation of users using data from multiple sources. We can also help in your analysis projects such as:
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